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本 科 毕 业 论 文 达丰电脑有限公司CC事业部 基于BSC的绩效考核体系设计 The Design of Performance Appraisal System in Tech-Front Computer Co., Ltd CC BU Based on BSC 学 院： 商学院 专业班级： 工商管理 管理081 学生姓名： 朱 珠 学 号： 060811130 指导教师： 刘春梅（副教授） 2012 年 5 月 毕业论文中文摘要 达丰电脑有限公司CC事业部基于BSC的绩效考核体系设计 摘 要：随着市场竞争的加剧，企业的管理者逐步意识到要想获得长足的发展，就必须重视企业的长远规划，就必须积极寻求一套基于综合衡量企业战略之上，能够真实、全面的反映企业绩效的考核体系，以使战略能快速有效的转化为行动，推动企业整体竞争力的提高。作为一种先进的绩效测量工具，平衡计分卡（BSC）从财务、顾客、内部运营及学习与发展四个维度出发，综合地考核公司各个层次的绩效水平。通过运用合理的绩效考核体系，采取有效措施进行相应的绩效管理，能有效的调动员工的积极性，从而提高企业的整体效益。本文通过查阅大量的中外相关研究文献，在详细阐述绩效考核和平衡计分卡等理论的基础上，通过对达丰电脑有限公司CC事业部的绩效考核现状的调查研究，分析了该部门在绩效考核体系中存在的问题，进而基于BSC的基本理论知识，对该部门的绩效考核体系进行重新再设计，以期能构建一套科学有效并具有可操作性的绩效考核体系，为公司的人力资源管理工作提供依据。 关键词：平衡计分卡；绩效考核；CC事业部 毕业论文外文摘要 The Design of Performance Appraisal System in Tech-Front Computer Co.，Ltd CC BU Based on BSC Abstract: With the market competition intensifies, the enterprise managers has gradually realized that it is necessary for the company to pay attention to it’s long-term planning for achieving a great development. It also means the enterprise has to actively seek a performance evaluation system, which could be more real, comprehensive to reflect the performance of the enterprise based on the measure of the corporate strategy. As a kind of advanced performance evaluation tool, the balanced score card (BSC) assesses all levels of the enterprise performance level from four interrelated dimensions includes finance, customer, internal process, learning and growth in comprehensive ways. Through the use of appropriate performance appraisal system and taking effective measures for the corresponding performance management, it could help the company to mobilize the enthusiasm of the staff, so as to improve the overall efficiency of the enterprise. This article expounds basic theory of performance evaluation and the BSC by access to a large number of Chinese and foreign literat