度假酒店新入职员工训--简单酒店英语用语.docVIP

度假酒店新入职员工培训--简单酒店英语用语 English Trainning For The Front Office Front Office Reception 前堂接待处 Reservation 订房部 Information 问询处 PR and Department 公关销售部 Business Centre 商务中心 Greeting and Modes of Adress 问候及招呼 Good morning /afternoon /evening .Sir /Madam. How do you do? How are you ? Nice / glad to meet you . Welcomes 欢迎语 Welcome here . Welcome to our hotel . Welcome to stay in our hotel . 3、Offering help 提供帮助 May I help you ? What can I do for you ? Can I do anything for you ? Is there anything I can do for you ? 4、Thanks 感谢 Thank you . Thanks a lot . Thanks for your help. It’s very kind of you . 5、Answer 应答语 You’re welcome. It’s all right . Don’t mention it . It’s my pleasure to do. /My pleasure. Glad to have been of help . 6、Apologies , Regrets 道歉及遗憾 I’m sorry . Excuse me . Oh , pardon me . Sorry to keep you waiting . I’m afraid I have taken up too much of your time . It doesn’t matter. 7、Good wishes 祝愿语 Good luck to you . Have a good time . Take care . Have a good trip. Best wishes. Happy landing . Hope you’ll have a pleasure trip home . 8、Parting expression 告别 Thank you for coming. See you later . So long . Welcome next time. I hope to see you again . 简单英语会话 问客人是否有预定 Have you made the reservation yet ? Have you got a reservation ? Yes , I have already . No , I haven’t . 向客人介绍房间类型 What kind of room would you like, sir /madam? Our hotel has a total 210 rooms ,composing of single rooms ,double rooms ,triple suites, deluxe doule rooms , deluxe small suites , deluxe suites ,administrative suites in japanese , American,Victoria and European styles . 问客人订几间房 How many peaple do you have ,please ? How many peaple are there in your party ? How many rooms would you like? 检查是否有余房 Please wait a moment . Let me have a check . I have to check if there’s a room available . I’ll have to check the computer records . 填写登记表 May I know your name ? Would you mind filling in the registrati