统一通信产品的关键功能(英文版)汇编.doc

Critical Capabilities for Unified Communications 18 August 2015 ID:Analyst(s): Steve Blood, Bern Elliot VIEW SUMMARY Changes in the ways people work together are redefining how IT leaders should assess the product capabilities of unified communications providers. This is placing an increased focus on single-vendor platforms to meet the majority of core UC functional requirements. Overview Key Findings Leading unified communications vendors suite capabilities are maturing, such that many will satisfy IT leaders requirements to deploy single-vendor solutions spanning on-premises and cloud infrastructures. Client applications for PCs and mobile devices (such as tablets and smartphones) will still be required, because Web real-time communications is in its infancy. Desktop and mobile videoconferencing are becoming increasingly key components of UC solutions, as is the integration of desktop solutions with group video systems. End-of-support notices for legacy PBX platforms, as well as the desire not to invest in new IP-PBX platforms, are driving interest in UC suite solutions. Recommendations Determine whether your user groups would benefit more from a telephony-centric or a collaboration-centric approach when selecting a single UC platform. Assess traditional communications practices to determine whether the telephony and conferencing capabilities offered by your proposed UC vendor are good enough to drive a single-platform approach. Evaluate hybrid solutions of blended on-premises and cloud capabilities when there is greater demand for collaboration with external parties, or when WAN capacity limits the broader adoption of internal multiparty sessions. What You Need to Know This years focus for Critical Capabilities in Unified Communications includes a reassessment of all capability ratings against revised definitions. Therefore, its inappropriate to compare this years performance with last years ratings to define progress. In our analysis, all of the ven