案例：苏宁云商宣布面接轨4PS呼叫中心国际标准认证体系.docxVIP

At present, the County personnel totaled 93,000 people, is three times times of 2010. Review the work of the past five years, the County formed to encourage innovation, innovation, participation in innovative atmosphere, a large number of innovations emerging high-level personnel leading the increasingly strong role; innovative idea further innovations gradually expanded from economic to social governance, public safety, intelligence and other areas of urban construction, innovation and talent support becomes increasingly important. Of hard work, the county levels to cherish, continue to consolidate, improve and, for the future development, to remain sober-minded, scientific foresight, courage to play. Under the influence of complicated international and domestic situation, the domestic economic situation, and General Secretary of stability, but downward pressure on large trend of differentiation and deepening of structural adjustment sums up the current situation. From Dongping actual see, Thirteen-Five during, County faced stable economic growth, and deepening structure adjustment of double task, both faced with economic total small, and per capita level low, and industry structure not reasonable, and economic development way extensive, basic situation, more has industry cluster early now prototype, and Park hosted capacity constantly enhanced, and resources traffic location advantage increasingly appeared, and cadres masses innovation venture passion 苏宁云商宣布全面接轨4PS呼叫中心国际标准认证体系 2014年，4月1日，南京消息：中国商业企业的领先者苏宁云商，在南京总部宣布正式全面接轨4PS联络中心国际标准体系，苏宁云商运营总部执行副总裁范春燕、苏宁云商客户服务管理中心常务副总监周若洪等相关领导与管理团队集体共同出席，4PS国际标准/中国呼叫中心和BPO联盟（CNCBA）主席颜晓滨、51Callcenter执行总裁唐爱琴、4PS国际标准组织的荣可为老师、宋丽云老师、邓君夏老师等参加了苏宁云商全面接轨4PS国际标准管理体系的启动仪式。 据了解，为了更好地准备认证，前期苏宁云商已经安排了5名管理人员参加了连续5天的4PS标准认证协调员课程。本次认证，4PS认证顾问将结合现有运营情况，协助对整体服务体系进行梳理，完善工作流程，规范各项管理文档，共同协作客户呼进一步提升管理与服务水平，构建更加国际化、规范化、体系化的客服体系，全面提升苏宁云商客户服务管理中心的价值与服务水平，更好服务客户。 目前全球有众多世界500强与卓越服务品牌企业通过了4PS国际标准体系。通过4PS标准认证是优秀客户服务的象征，有利于树立卓越服务品牌。据了解，苏宁预计年内将拿到4PS国际标准认证证书，与国际