人人说英语初级31-35.docVIP

人人说英语初级31-35 Unit 31 Making a Complaint 抱怨 Conversation 1 (会话一) Waitress: Yes, sir? 服务员：什么事，先生？ Customer: I hate to complain, but this soup is too salty. 顾客：我不想抱怨，但这汤也太咸了。 Waitress: I’m very sorry, sir. I’ll ask the manager to take care of this. 服务员：真抱歉。我去叫经理来处理。 Key words and phrases (关键词汇) Soup （名）汤 Hate （动）不愿，不喜欢 Complain （动）抱怨 Salty （形）咸的 Manager （名）经理 Take care of 处理，对付 Conversation 2 (会话二) Guest: Miss, the air-conditioner in my room doesn’t work. 客人：小姐，我屋子里的空调坏了。 Clerk: Oh, sorry about that. We’ll get it fixed as soon as we can. 职员：真对不起呀，我们会尽快派人修好。 Key words and phrases (关键词汇) Air-condi