旅游英语22单元.pptVIP

guarantee : n.保证，担保;保证人，保证书; 抵押品 v t.保证，担保 e g : Yet there is no guarantee.但是对此没有任何保证。 ;;wake-up 叫醒服务; Question one: What preparation does a guide make before the departure of the group ?在送行前，导游员应提前落实哪些事宜？ （1）Check the names, numbers of the tourists and the return tickets. If the group is living by plane, the local guide should help confirm the air tickets .核对游客的姓名、人数以及返程车票。如果游客乘坐飞机离开，地陪应帮忙确认游客的机票。 （2）Confirm the time for the delivery of luggage;落实取行李和邮寄行李的时间。 (3) Confirm the time and place for departure ;落实启程的时间和地点 ;(4) Confirm the time for wake-up call and dinner;落实叫醒服务的时间和晚餐的时间。 (5) Confirm the tourists to pay their bills before they leave the hotel;在游客离开宾馆之前，确认游客是否已经付了额外的费用。 (6) Return the tourists’ identity cards or passports。交还游客的身份证和护照。; Question 2: What is the difference between an OK ticket and an OPEN ticket? If a tourist who has an OK ticket does not depart within 72 hours, what procedures does he need to follow? OK票和 OPEN 票有何区别？持OK票的游客如果超过72 小时，应该办理什么手续？ （1）An OK ticket refers to the ticket with a confirmed seat. OK票已经预订好了座位 (2) An OPEN ticket refers to the ticket with an unfixed return date and the tourist need to confirm an available seat beforehand . OPEN 票 则没有预订好回程的日期，游客需要提前确认是否有空余的座位。 ;(3) If a tourist who has an OK ticket does not depart within 72 hours, whether because of the delay or rescheduling, he must reconfirm the seat of his next flight in advance, otherwise the airline company will not guarantee the seat.持OK票的游客如果停留超过72小时，他需要重新提前落实下次航班的座位，否则航空公司不会保证是否还有座位。;