ManagingSupportasaBusiness.pptVIP

Managing Support as a Business Agenda The Business of Support What is S Business ? Market Trends in the Service Business What Every Service Manager Should Know Support Strategies The Business of SupportA Corporate View The Impact of Support Helps customers accelerate full product deployment and utilization Earns and sustains customer loyalty Contributes to business profitability Provides a source of customer insight The Business of SupportBy the Numbers WHY S-BUSINESS? Services contribute 35% of the computer industry revenues and 60% of the profits. Servic