组织行为学课件第10章.pptVIP

Chapter 10 Understanding Work Teams Stephen P. Robbins A group who interacts primarily to share information and to make decisions to help one another perform within each member’s area of responsibility. （工作群体通过共同分享信息和制定决策以帮助每个成员各司其职。） Work Group Generates positive synergy through coordinated effort. Their individual efforts result in a level of performance that is greater than the sum of those individual inputs. （工作团队通过协调努力而产生积极的协同效应。他们共同的努力导致绩效水平高于个体投入的总和。） Work Team Comparing Work Groups and Work Teams Share information Neutral (sometimes negative) Individual Random and varied Collective performance Positive Individual and mutual Complementary Goal Synergy Accountability Skills Work groups Work teams Four Types of Teams ? Problem-solving Self-managed Cross-functional Virtual Problem-Solving Teams Share ideas or offer suggestions on how work processes and methods can be improved Rarely given authority to unilaterally implement any of their suggested actions Typically composed of 5-12 hourly employees from the same department who met for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. Self-Managed Work Teams Generally composed of 10-15 people Collectively control pace of work(集体掌控工作步调） Determine work assignments（决定任务分配） Organize breaks （组织休息） Collectively choose inspection procedures （集体选择检查程序） Select their own members and evaluate each other’s performance （选择自己的成员，并且让成员互相评估绩效） Cross-Functional Teams Members from diverse areas within and between organizations （成员从组织内部或外部来自不同的领域） Exchange information Develop new ideas and solve problems Coordinate complex projects Development is time-consuming due to complexity and diversity（由于其复杂性和多样性，发展起来是非常消耗时间的。） Virtual Teams Computer technology ties physically dispersed members together to achieve a common goal Differentiating factors from other teams Absence of para-verbal and non-verbal cues（缺乏辅助语言和非语言的暗示 ） Limited social context（有限的社会环境 ） Ability to overcome time and space