FnB-TSP-GN025.docVIP

工作标准程序 Standard Procedures DEPARTMENT: FB General TSP CODE: FnB-TSP-GEN025 任务:如何提供面包 TASK: How to pickup and serve bread items? 目标：员工学会，一旦客人点完菜，立刻把面包送上（如果菜品需要跟配面包） OBJECTIVE: staff will be able to pickup and serve bread items as soon as guests have placed their orders. （If the food should be served with bread.） What’s for the Company?对酒店的意义 Maintain and constantly improve quality standards on the basic level 从细节上体现五星级酒店的服务质量 Guest pays for good service too 顾客已经为良好的服务买了单 Keep up 5-star image of the hotel 维护五星级酒店的标准 What’s in it for Associate?对员工的意义 The better the service the better the ti