FO-FD-03 Taking reservations.docxVIP

Standard Operating ProcedureTopicTaking reservations办理预定Intent of this documentOffer efficient and convenient service for guests.为客人提供快捷，有效的服务。Actions to be takenObtain the information from the guestCheck room availabilityRepeat detailsKey in computerFollow upDEPARTMENT COVEREDReception / Club floor×ReservationVersion1st VersionLast modificationApr. 30, 2012Owner(s)Pullman Linyi LushangTASKS TO BE PERFORMEDGreet the guest.问候客人Obtain the information from the guest.从客人处获取信息Check room availability.检查房间的可用情况。If room is available.如果有房Check special request.确认特殊要求。Collect other necessary informati