SOP-CIFB-S1.19.docVIP

STANDARDS 标准: How to service white wine to make sure all Team Members are able to serve white wine 服务白葡萄酒的步骤确保员工都可以服务白葡萄酒 PROCEDURE 程序: 1. Wine shall be served to guests within 5 minutes of taking the order. 在客人点单后，需要在五分钟内进行服务。 2. Collect clean, polished wine glasses one per person from the side station. 从服务台上选取一个干净的葡萄酒杯（以一位客人为例），放置在托盘中 3. Collect the bottle of wine from the bar, check the label on the bottle versus the order to ascertain that the bottle is indeed correct. 将酒从酒吧中提出，仔细根据酒瓶上的标签查看是否是客人所点的酒。 4. Plunge the bottle into the ice bucket containing ice and water. With the bottle in the ice bucket, the level of the ice and water should reach to within one inch of the rim of the ice bucket. Place a clean wine napkin over the ice bucket. Sit the ice bucket on a wine stand. 将酒瓶置于装有冰水混合物的冰桶内，注意冰水混合物需要达到冰桶边缘的一英寸处。将冰桶放在冰桶架上，并用干净的白餐巾搭上。 5. Bring the wine over to the table, and place it next to the host, if possible. If not, place in any other convenient spot, within sight of the host. 如果可能的话，将酒放置于主宾的旁边，反之，可将酒放置在方便的地方，但需要在主宾的视线范围内 6. Remove the bottle from the ice bucket. Hold the bottle over the ice bucket for 3 - 5 seconds to allow water to drip off. Wipe the bottle with the napkin. 将酒从冰桶中拿出，待三至五秒，让水滴干，用干净的餐步擦拭瓶身 7. Hold the bottle Fold the napkin with both hands to allow it to wrap the bottle. 双手持折叠的餐布将瓶身包裹住 8. Wrap the bottle in the folded napkin with the label uncovered facing upwards. 注意在包裹的过程中不要将酒牌挡住，要让其朝外 9. Present the bottle to the host for his approval by holding it with the label toward him.Language used: “Excuse me, sir. The bottle of wine you ordered”. Always announce the wine name, vintage, country e.g. Scared Hill Sauvignon Blanc 2002, New Zealand” 向宾主展示酒，注意要将酒牌亮出，并要向客人介绍此酒：“先生打扰一下，这是您所点 的酒”，要告之客人的酒的名字，制造年份，国家等。例如：Scared Hill Sauvignon Blanc 2002,新西兰.” 10. When the host gives his approval, proceed to uncork the bottle. 当得到客人的肯定时，下一步就可以开酒了 11. Replace the bottle into the ice bucket; place the apkin over the ice bucket. 将酒瓶再次放回到冰桶内，并在上面