CON014-GuestRelation.docVIP

Objective 目标: To provide a considerate, efficient and courteous service to our guests. Procedure:程序 Greet with “Good Morning” “Good Afternoon” “Good Evening”. Never use slang.称呼客人早上、下午、晚上好，不要用俚语。 Acknowledge presence of all guests.要知道所有客人的存在。 Have a warm friendly outlook. 保持友好 Use approachable body language and SMILE!使用可以接受地肢体语言和微笑 “May I help you?” should be used when assisting a guest. Introduce yourself and ascertain the guest’s name and use it wherever practicable.随时询问客人是否需要帮助。介绍自己尽可能的使用客人名字称呼他们。 Try to rectify any problems they have and follow through on the guest’s behalf. Then