channelsofdistribution-quia.ppt

* * * * 20. Which of the following is an aspect of channel management that impacts customer service? A. Advertising B. Protectionism C. Taxes D. Timeliness 21. 2 What is one action that customer service can take to facilitate order processing? A. Negotiate aggressively B. Communicate effectively C. Oversee assembly D. Monitor inventory 21. What is one action that customer service can take to facilitate order processing? A. Negotiate aggressively B. Communicate effectively C. Oversee assembly D. Monitor inventory 22. 2 Which situation hinders a businesss ability to provide quality customer service? A. Supply channel has high flexibility levels. B. Post-sale support is responsive. C. Vendor consistently has back orders. D. Distribution patterns are operational. 22. 2 Which situation hinders a businesss ability to provide quality customer service? A. Supply channel has high flexibility levels. B. Post-sale support is responsive. C. Vendor consistently has back orders. D. Distribution patterns are operational. 23. 2 What is an advantage for producers in using the producer to wholesaler to retailer to consumer distribution channel? A. It enables them to control channel activities. B. Wholesalers do not take title to the goods. C. Wholesalers usually buy in large quantities. D. It enables them to reach large retailers directly. 23. 2 What is an advantage for producers in using the producer to wholesaler to retailer to consumer distribution channel? A. It enables them to control channel activities. B. Wholesalers do not take title to the goods. C. Wholesalers usually buy in large quantities. D. It enables them to reach large retailers directly. 24. 2 What indirect channel of distribution is used to reach large retailers when the producer does not want responsibility for the selling activities? A. Producer to wholesaler to retailer to consumer B. Producer to agent to retailer to consumer C. Producer to c