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Research on Family Support Program family law services—May 2013
Value for money outcomes of FRCs
This chapter examines the value for money outcomes of FRCs, drawing on sources including cost and activity data, business processes, client outcomes and court filing rate trends.
The value for money framework
Introduction of FRCs represented a significant financial investment by the Commonwealth, attracting over 50 per cent of funds allocated to the 2006 family law reforms ($75.9 million in 2012/13). As reported by the Auditor General:
Given the prominence of FRCs to the success of these broader reforms, effective performance measurement, monitoring and reporting on the FRC initiative is important.
Auditor General, 2011
However, the Auditor General found a range of variations, including between funding and client levels across FRCs that provided barriers to assessing whether individual FRCs were providing value for money. Further impediments were identified, including differences in the proportions of unregistered service users across organisations, creating concerns about data reliability, risks that service users are using services repeatedly and a shortage of information for FRCs with high proportions of unregistered service users. As such, a recommendation was made to:
undertake an assessment of the quality and integrity of cost and client data being provided by FRCs and use this information to inform an analysis of the value for money outcomes being delivered.
Auditor General, 2011
Adequacy of data and limitations on value for money analysis
Assessment of value for money in this chapter is subject to the same impediments identified by the Auditor General. The place-based case study process reaffirmed the challenges associated with current system wide data collection and performance measures to inform a value for money analysis. In addition there was concern expressed by FRCs that reliance on the FSP Data System alone did not allow for sufficient contextual examination of performance and value.
Other data collection and perf
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