ProcessMiningThenextstepinBusinessProcess.pptVIP

Process Mining: The next step in Business Process Management Prof.dr.ir. Wil van der Aalst Eindhoven University of Technology Department of Information and Technology P.O. Box 513, 5600 MB Eindhoven The Netherlands w.m.p.v.d.aalst@tm.tue.nl Centre for Information Technology Innovation (CITI) Queensland University of Technology (QUT) Brisbane, Australia Outline Motivation Overview of process mining Basic performance metrics Process models Organizational models Social networks Performance characteristics Process Mining: Some of our tools EMiT Thumb MinSocN Conclusion Workflow/BPM in The Net