基于CTI技术的水上交通安全信息呼叫中心设计课程设计.docVIP

现代交换技术课程设计 项目名称 基于CTI语音呼叫中心系统 专业班级 电子102 学生姓名 谢超 于里超 邹远文 指导教师 王艳春 2013年月 日 摘要 关键词：Abstract The telephone monitoring systems.business plays an important part in waterway transportation safety Its responsible for the communication between ships and marine safety administrations. It calls for a higher level of shipping-related information integration and automation degree. For these reasons, a proper scaled call center is the best option for this monitoring system.To achieve the goal of