9typesofletters.pptVIP

Types of letters Types of letters Letter of complaint Inquiry letter Request letter Letter of apology Letter to provide information or advice Letter of thanks Invitation letter Letter of application Letter of complaint Provide a description of the situation with details, such as who, when, where and why Specify what the problem is Outline the consequences of the problem Make and justify a specific claim Indicate clearly what the reader can do to remedy the situation Suggest solutions and specify deadlines or time limits Not necessarily harsh tone, preferably polite. Useful expressions Beginnin