Lecture19全解.pptVIP

非言语交际 Language studies traditionally have emphasized verbal and written language communication that takes place without words.  非言语交际 In some types of communication people express more nonverbally than verbally.  One study done in the United States showed that in the communication of attitudes, 93% of the message was transmitted by the tone of the voice and by facial expressions, whereas only 7% of the speaker’s attitude was transmitted by words. 非言语交际 Apparently, we express out emotions and attitudes more nonverbally than verbally. Nonverbal Communication Eye Contact Facial expressions Spac