BBM02ProcessMapping课程.pptVIP

Process Mapping Learning Objectives To: Understand where Process Mapping fits into MEDIC Understand what is a Process Map Understand why a Process Map is necessary Learn the components of a Process Map Review examples of Process Maps Learn how to create a Process Mapping Execute a Process Mapping exercise Process Mapping Processes are important What is a process? What is a Process Map? A Process Map is a graphical illustration of the ACTUAL – “As is” – process that allows us to produce one unit of product, data, or information. The Process Map depicts each unit operation or task in the process. Generally, there are two types of Process Maps Flow Chart Deployment Flow Diagram Why Process Map? Normally one person does not have a complete understanding of the entire process, therefore the Process Map becomes: An agreed upon foundation for the team activity A view of where your activity fits into the overall process Identification of outputs needing measurement studies Identification of outputs for capability studies Opportunities for identification and elimination of non-value add steps If you have the data, estimates of: Defects Per Million Opportunity (DPMO) Cycle time (CT) Cost Of Poor Quality (COPQ) Your first attempt to identify all of the X’s that may impact the process. Versions of a Process At this time we are only interested in the “What it actually is…” Components of a Process Map Operational Steps or Tasks Decision Points Start or Stop Point Delay Points Internal Storage Example Process Map Two Different Types of Process Maps Process Flow Diagram Typically, applicable when the process is contained within a: Function Silo A Department within a Functional Silo A piece of equipment Deployment Flow Diagram Typically, applicable when the process bounces between : Different Functional Silos Several Departments within a Functional Silo Several job functions Very easy to identify Non-value added steps Different Types of Process MapsProcess Flow Map Proc