洲际客房领工作描述(中英文).doc

洲际客房领班工作描述 JOB TITLE: Housekeeping Captain 职位： 客房领班 AREA/DEPARTMENT: Rooms Division / Housekeeping 部门： 客房部 JOB BAND: 8 级别： 8 HOTEL LEVEL: V 酒店星级： 5 REPORTS TO: Housekeeping Supervisor 上级： 客房部主管 POSITIONS SUPERVISED: Room Attendant; Housekeeping Co-ordinator; Room Valet; Housekeeping Order-Taker; 职位监督： 客房服务员 JOB SCOPE: Responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 职责范围： 负责客房部所以区域的有效运作及该区域在预算方案内的运送服务。围绕五大核心理念：信任、诚实、尊重、团队及服务提升洲际酒店集团的品牌价值及企业文化理念。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 我确认已阅读职责，并按照以上所描述工作要求的标准执行我的职责。 Signature: …………………………………………………………………………………………… Date: …………… Key Responsibilities 重要职责 Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房标准和程序的执行，主要如下 Bedroom service 卧室清洁服务 Bathroom service 浴室清洁服务 Valet service 管家服务 Cleaning service 清洁服务 Linen maintenance 布草的维护 Recommended changes to these standards and training needs on an ongoing basis 对 当前的标准和培训进行适当的建议和改进。 Maintain a current and thorough knowledge of all housekeeping systems 掌握当前的、全面的客房体系的相关。 Open and close the shift and ensure effective shift hand over 上下班班确保有效地移交工作。 Distribution and collection of keys 分发和收取钥匙。 Management of all incoming and outgoing calls 控制内外部的调用。 Solve employee grievances 解决员工的不平情绪。 Perform Room allocations 分配房间。 Perform Room inspections 检查房间。 Prioritis