Airport epresentative-20120611机场代表职责描述.docxVIP

JOB DESCRIPTION工作职责描述JOB TITLE:Airport Representative职位：机场代表AREA/DEPARTMENT:Front Office / Concierge部门：前厅部/礼宾部JOB BAND:8级别：8HOTEL LEVEL:I - V酒店级别REPORTS TO:Chef Concierge / Front Office Manager 汇报给：首席礼宾司/前厅经理POSITIONS SUPERVISED:Nil管理下属；无JOB SCOPE:Under the general direction of the Chief Concierge and within the limits of established Hotel and local policies and procedures, responsible for meeting and greeting guests at the airport and projecting a positive first impression of the hotel to arriving guests. Promotes the desired work culture around the five core values of Trust, Integrity, Respect One Team and Service of the InterContinental Hotels Group and the brand ethos.工作范围：在首席礼宾司 / 礼宾司的领导下并在酒店的基本政策和当地制度的约束下，用最殷勤好客的、积极的态度服务在机场迎接、问候客人。给客人留下对酒店最肯定的第一印象。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature签名：…………………Date日期：………………….Key Responsibilities主要职责Smile to everyone with eye contact at anytime.在任何时候，向所有的客人微笑并保持目光接触。Meet and greet guests at the airport.在机场迎接、问候客人。Assist guest in collecting luggage and escort them to hotel car.帮助客人提取行李并护送客人去酒店的车上。Check flights arrival and co-ordinate with drivers in the use of hotel cars.查询航班的抵达信息，与酒店的司机保持沟通和协调。Handle guest requests for transport services.处理客人的交通需求。Perform other relative duties as required.负其他相关的责任。Report regularly to the superior.定期向上级汇报工作。To project the first positive impression of the Hotel to arrival guests by extending warm welcome and give any required assistance.策划如何向抵达的客人提供延伸的、更加殷勤好客的服务来给客人留下更为积极的第一印象，提供任何客人需要的服务。Communicates with Front Office Manager, Chief Concierge, Assistant Manager and any other Department for VIP guests to be welcomed at the airport and assist for transportation to the Hotel or any other required assistance.关于贵宾的抵达，与前厅部经理、礼宾部经理、大堂经理以及其他部门保持良好的沟通，在机场热情地欢迎客人，安排来酒店的交通，提供其他的服务。Maintains relationship wi