如何兑换旅行票.pptVIP

Ramada Plaza Guiyang 1. Check acceptance of TC (查看旅行支票) What to take note when receiving TC? 收到旅行支票时要注意什么? What if the Guest is a city Guest? 如果不是住店客人怎么办? 1. Check acceptance of TC (查看旅行支票) How to inform city Guest that we do not accept? 如何婉拒店外客人? What is the only exception where we can exchange for a city Guest? 什么情况下可以为店外客人兑换? 2. Indifferent Signature (签名不同) What should we do if the guest’s signature is different with the one on top? 如果客人的签名跟支票上的不一样 怎么办? 3. Enter System (输入电脑系统) Set up in system and updated daily by accounts department. 已设置在电脑系统中,财务每天负责更新 4. Issue exchange memo for Guest (开兑换单) 5. Obtain Guest Signatures (客人签字) Where to obtain Guest signatures? 客人在什么地方签字? 6. Give the equivalence RMB (给客人等同的人民币) What’s the sequence of this step? 给出钱时应该注意什么? 7. Attached Memo (保存单据) Which copy of the memo should attach to the cashiering work? 收银要保存哪一联兑换单? 8. Remind Guest (提醒客人) Which copy should be given to guest? 给客人哪一联单据? What should we mention to guest after he/she receive the exchange memo? 当客人收到钱后我们要提醒他什么? Checking The Standard (标准检查) Q: What to take note when receiving TC? 收取支票时应该注意什么? Q: What if the Guest is a city Guest? 如果是店外客人该怎么处理? Q: How to inform city Guest that we do not accept? 如何婉拒店外客人兑换的要求? Q: What is the only exception where we can exchange for a city Guest? 什么情况下才可以为店外客人兑换? Q: What should we do if the guest’s signature is different with the one on top? 如果客人的签名不一样时应该怎样处理? Q: How can we find the diffident exchange rates for currency and TC? 怎样区分现金和旅行支票的不同兑换价格? Checking The Standard (标准检查) Q: How to issue the exchange memo? 怎样开兑换单? Q: Where to obtain Guest signatures? 让客人在