MIS10E_testbank_CH12.doc

Chapter 12 Enhancing Decision Making True-False Questions Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them. Answer: True Difficulty: Easy Reference: p. 474 A structured decision can be made by following a well-defined set of procedures. No “feel” or intuition is necessary. Answer: True Difficulty: Easy Reference: p. 474 Unstructured decision making is most prevalent at lower organizational levels. Answer: False Difficulty: Easy Reference: p. 475 Middle management tends to face more structured decision scenarios, and rarely include unstructured components. Answer: False Difficulty: Easy Reference: p. 475 Rank-and-file employees tend to make more structured decisions. Answer: True Difficulty: Easy Reference: p. 475 The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization. Answer: True Difficulty: Easy Reference: p. 476 The implementation phase of Simon’s decision making model includes choosing among solution alternatives. Answer: False Difficulty: Medium Reference: p. 476 The first stage in Simons decision-making process model is the design stage. Answer: False Difficulty: Easy Reference: p. 476 The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others. Answer: True Difficulty: Medium Reference: p. 477 MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm’s underlying transaction processing systems. Answer: True Difficulty: Easy Reference: p. 480 DSS primarily address structured problems. Answer: False Difficulty: Easy Reference: p. 480 The earliest DSS were data-driven. Answer: False Difficulty: Medium Reference: p. 480 What-if anal