OB13_TIF08.doc

Chapter 8 Emotions and Moods MULTIPLE CHOICE What are Emotions and Moods? 1. Which of the following is a generic term that covers a broad range of feelings that people experience? affect emotions moods emotional labor cognition (a; Easy; Affect; p. 251) 2. Which of the following statements is true? a. Affect is a type of emotion. b. Affect is a type of mood. c. Affect can be experienced as a mood or an emotion. d. Affect is the result of conscious thought and action. e. Affect is the result of a mood or an emotion. (c; Moderate; Affect; p. 251) {AACSB: Analytic Skills} 3. What term is used for intense feelings that are directed at someone or something? affect cognition moods thoughts emotions (e; Easy; Emotions; p. 251 4. What term is used for feelings that tend to be less intense than emotions? a. affect b. cognition c. moods d. thoughts e. reactions (c; Easy; Moods; p. 251) 5. Erin works on a software help desk. After being yelled at by a customer about the state of her company’s software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? a. It is a simple, unambiguous feeling. b. It interferes with her capacity to work effectively. c. It has a contextual stimulus. d. It can be controlled given some time. e. It cannot be controlled when it is elicited. (c; Moderate; Emotions; p. 251) {AACSB: Analytic Skills} 6. When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? a. It is a very strong feeling. b. It is brought about by a specific event. c. It has a lengthy duration. d. It is a positive feeling. e. It is not the result of something that Detleb himself has done. (c; Moderate; Moods; p. 251) {AACSB: Analytic Skills} 7. Which of the following statements is generally accepted by exper