[员工常用英语必读.docVIP

员工常用英语必读 Good morning(/evening),sir(madam) 早上（中午、晚上）好，先生（女士）。 How do you do . 您好（初次见面）。 Welcome to our hotel (restaurant, shop). Thank you. 欢迎光临我们宾馆（餐厅、商店），谢谢您。 How are you ? Fine, thank you., And you ? 您好吗？ 很好，谢谢，您呢？ Glad to meet you. Me too. 很高兴见到您，我也是。 This way please, sir. 先生，请这边走。 Thank you . 谢谢。 We hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（进店时） Nice to see you again. Nice to see you , too. 很高兴再次见到您。 我也很高兴见到您。 May I speak to Mr. Smith ? 我能和史密斯先生通话吗？ Sorry, Mr. Smith is not in at the moment. 对不起，史密斯先生现在不在。 We don’t accept tips. Thank you anyway. 我们不收小费，很要谢谢您。 Goodbye and thank you for your coming. 再见，谢谢您的光临。 Please don’t leave anything behind. Thank you . 请别遗忘您的东西，谢谢。 Where is the lift ? It is over there. 电梯在哪里？ 在那儿。 What day is today? It is Sunday. 今天是星期几？ 今天是星期日。 What is the time now ? It is 6:15 am. (pm.) 现在几点？ 上午（下午）6:15。 Would you like to leave a message ? No, thank you. 您要留个口信吗？ 不，谢谢您。 Pardon ? Would you please repeat it ? 对不起，请您在说一遍，好吗？ I am sorry about this. 对此我十分抱歉。 It doesn’t matter. 没关系。 That is all right. 不用谢。 Sorry to have kept you waiting. 对不起，让您久等了。 I apologize for this. 我对此表示抱歉。 Never mind. 没关系。 Can I help you ? 我能帮您什么吗？ Can you speak English? 您会讲英语吗？ Is there anything else I can do for you ? 还有什么能为您效劳的吗？ Certainly , sir(madam). 当然，先生（女士）。 Have you made a reservation, sir. 先生，您预订了吗？ ★ Part One The Front Office Unit One Room Reservations Dialogue One Accepting a Booking A (C=clerk, G=guest) C: Good morning, Room Reservations, may I help you ? G: Yes, I would like to reserve a room, please. C: Yes, sir. When for, please ? G: December 2 nd. C: For how many nights? G: For how nights. C: how many of you please ? G: Just two. C: Which type of room would you prefer, a suite, a double or a twin ? G: A double, please. C: A moment ,please, I will check our room availabilities for those days. Thank you for waiting, sir .We have a double at 680yuan. G: We will take it . C: Thank you, sir. May I have your nam