CiscoMetroMobileNetworkswiththeCisco3200Series.pptVIP

Guangzhou Shanghai Beijing PSTN PSTN IP WAN Publisher Subscriber Publisher Subscriber Publisher Subscriber MCS 7835x1 7825 x 2 VM/UM VM/UM VM/UM 安利统一通信系统 MCS 7835x1 7825 x 2 MCS 7845x1 7835 x 2 实际案例: 客户信息检索和专家建议 业务挑战 客户对选择何种尺码不了解 (i.e. size, fit, color) 需要工作人员的帮助 场地有限没法安装自助服务设备 思科方案 利用IP电话实现产品信息的简单查询 信息检索和电话寻求帮助 商业价值 提高客户满意度 IP电话的部署比自助服务终端更简单和低廉 实际案例: 员工自助服务 业务跳帧 原有IT平台无法安装新的终端 需要同内部人员通讯做库存查询 通讯录查询不方便 思科方案 部署IP电话并支持同城库存的实时查询 可以同其他门市点员工通讯 商业价值 提高效率和商机成功率 缩短答复客户的等待时间 实际案例: 客户服务中心 业务挑战 提供统一的客户服务接入电话. 高效直接的电话导购服务. 安装、售后服务和投诉建议平台. 思科方案 建议统一的客户服务. 同各个门市点互联. 快速解决问题和联系到当事员工. 商业价值 电话响应率达到 97%. 提高商业运作效率. 24/7 服务—所有电话在 20 秒内得到响应. 提问和解答 * * * * Over the past few years, we’ve surveyed our customers to learn “Why” they invest in upgrading their networks These surveys were done both on Cisco specific accounts, with a broad variety of Enterprise and Commercial/Mid-Market end customers interviewed 1:1 by research analysts – both in the US and Europe Based on our surveys, customers upgrade their networks for the following high-level reasons: 1. Obsolete infrastructure needs replacement, 2. The Need for Higher Performance, and 3. The need for new network capabilities, or support for new applications Each reason has some compelling background...for example, “Aging/obsolescent infrastructure carries higher costs, requires more technical support, and many times runs afoul of internal policies or gov’t mandates” (like SOX compliance, or PCI (Payment Card Industry) standards “Performance” encompasses several reasons including: a) “more connectivity for more internet/intranet users”, or b) a need to reduce power usage, heat dissipation, or recapture costly rack space, or c) the need for a 24/7 network with full resiliency, automated back-up, etc. d) and oftentimes WAN cost avoidance is a huge motivator. After all, WAN/Internet connectivity is a recurring monthly cost. Anything a customer can do to make more effective use of their expensive bandwidth (vs. payin