人性化服务面向大众的图书馆人文关怀.docVIP

人性化服务——面向大众的图书馆人文关怀 赵岚 （南京图书馆 南京210018） ［摘要］：本文从多方面讨论了图书馆服务的人性化话题，指出人性化服务是创造良好的社会效益及图书馆事业自身发展的重要一环，是图书馆营造亲和力的基础。 ［关键词］：公共图书馆，读者服务，人性化 Humane Service: the Humane Care of library zhao lan (Nanjing Library, Nanjing, 210018) [Abstract] This paper discusses the topic of humane service in the library from many aspects and points out that the humane service is the key point to create good social benefit and improve the self-development of library undertaking. Humane service is the foundation of creating friendliness. [Key words]：Public library, Reader-Oriented service, Humanism 图书馆的人性化服务是人类步