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Service Access Management Tool Tour:Bill to ID and Contract Number September 2009 Bill to ID and Contract Number - Service Access Management Tool Tour Overview What is the Service Access Management Tool? The tool enables Partner/Customer Administrators to manage Cisco service access by: Bill to ID (Partners), Contract Number (End Customers), or both. Service Access Management Using Bill to ID vs. Contract Number Using Bill to ID Enables Administrator to identify which Bill to IDs in C profiles can be utilized to obtain Cisco services If the Bill to ID is enabled for support access, the individual will be able to use all the Contract Numbers under that Bill to ID to obtain support When a new service Contract is purchased under the enabled Bill to ID in the individual’s profile, it is automatically available to obtain support Primary users: companies who are providing the support for their customers – end customers not contacting Cisco directly How to Obtain Access Using Bill to ID Provide your Cisco Service Contract Account representative with the: C IDs of the new Administrators At least two Administrators are required Bill to IDs to be managed (work with your Cisco Service Contract Account representative if you do not know the Bill to IDs) Using Contract Number Provide your Cisco Service Contract Account representative with the: C IDs of the Administrators At least two Administrators are required Contract Numbers to be managed (work with your Cisco Service Contract Account representative if you do not know the Contract Numbers) The Cisco Service Contract Account representative will open a Service Support Center request for tool access and you will be informed by email when access has been provided Getting Started and Other Resources If you would like more information, visit the Service Access Management Tool web site: /web/applicat/spptauth/serviceaccessmgmt.html  On the web site you will find: Instructions for obtaining access to the tool Helpful documents