I.PictureQuestion.（共3题）.docVIP

I. Picture Question.(共3題) For questions 1 2, please look at pictureA Questions: 1. ____________ 2. ____________ For question 3, please look at picture B 3. ____________ II. Best Response (共4題) Choose the best response to each question or statement. 4. A. It’s a basic fact of life: sometimes things go wrong. B. True, companies can learn to improve from their mistakes. C. Why is complaint handling important, then? D. Well 5. A. Me too. Their benefits are almost unheard of. B. But it’s too expensive for students. C. Really? I don’t know you l