By.pptVIP

The evolution of the generations Exult finalized its deal with NeoIT in early 2003 and subsequently employed approximately 150 workers at its facility in India. Recently, Exult has stated that they plan to “increase its workers in its BPO facility in India to 2,000 by 2005.” Background - NeoIT NeoIT is the leading offshore advisory and management firm. “Focus exclusively on assisting companies in maximizing their returns from offshore sourcing of both IT and business processes on either a project or enterprise-wide basis.” Reference 12 NeoIT “Capable of delivering results in the form of cost savings, improved governance, reductions in sourcing process time and decreased risks with offshore supplier partnerships.” Essentially, NeoIT focuses on four factors: cost savings, quality, risk control. Reference 12 A Perfect Match Exult’s VP of Business Model Architecture, Steve Unterberger, was considering offshore outsourcing due to three primary factors: 1. Savings- the economic environment overseas can provide significant cost reductions. Reference 12 A Perfect Match (Continued) 2. Skill- By taking application maintenance offshore, Unterberger believed he could tap into new sources of expertise. 3. Scale- Access to skilled offshore providers substantially increases the available resource base, providing the additional capacity to accommodate Exult’s Growing business. Reference 12 Exult NeoIT Mr. Unterberger made it clear from the beginning that Exult would be taking a “hands-on” approach. “What made the relationship even more effective was the unique skill set that each party brought to the table.” – NeoIT “Unterberger understood Exult’s business requirements and drove the decision making activities, while NeoIT had extensive knowledge of offshore markets and providers” - NeoIT Reference 12 Exult NeoIT “NeoIT’s understanding of the Indian Vendor environment meant that they knew which buttons to push to create a positive supplier relationship. After meeting the