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* * 报表输出时间? Finite Campaign: 第一个任务完成后 Infinite Campaign: 第一个时间间隔达到后 可以定义时间间隔 报表输出! 输出格式: PDF, XLS 统计类型 – 其他功能 什么是 PDC Dialog Designer (DD) Plugin 扩展了DD应用的能力，使其可以使用PDC框架的核心功能来与外呼应用接口及集成. 它提供了与外呼应用之间的无缝连接以进行不同类型数据交互. 同时提供了VXML应用和外呼服务器间的桥梁，用以访问/更新信息. 与其它DD连接器类似，如CTI连接器和IC连接器. 扩展了图形化呼叫流程编辑器中的“Data” node节点 PDC 变量 扩展数据节点 Data Node Palette PDC功能仅当数据节点Data Node存在于DD应用的呼叫流程中时 扩展数据节点Data Node Palette … 双击 “Data” node节点可以看到外呼应用特定的节点 * * * * * ? 2009 Avaya Inc. All rights reserved. * ? 2009 Avaya Inc. All rights reserved. * Enterprise Skills Selection Service Target KPI’s Productivity Effectiveness Behaviors Quality Customer Sat. Agent Sat. Cost Revenue * * * * For many contact center managers, operating a customer support operation is a constant balancing act between maximizing transaction effectiveness and attaining the highest possible levels of center efficiency. Few things irritate customers more than having to wait in call queues. Although some transactions require immediate interaction with a live agent, other calls may be less time-sensitive or more exploratory in nature. Innovative self-service applications from Avaya give callers more control with their Contact Center interactions – especially during peak call volume periods when wait times can be at their highest. Product Positioning: High Volume Contact Centers Contact Centers with Seasonal or unpredictable call spikes Customers with new or existing IR or VP platforms Elevator Statement:“If you’re looking to decrease call abandon rates, preserve customer satisfaction and agent morale all while reducing tolls costs of your contact center the Callback Assist package is something you’ll want to look at ” * If the customer chooses to receive a callback, they are prompted to record a message with their name and reason for the call. Once the caller keys in their preferred reach number and specifies an immediate or scheduled callback, they are free to disconnect and return to other activities. At th