CRMOverviewBDMDeckMicrosoftDynamicsCRMlores.pptVIP

* * * * * * * Drive Fast and Consistent Service The service case is created with an appropriate service workflow. The lead is automaticallyrouted to thebest available agent. Service requests comein via phone, web,or other channels. The knowledge baseis searched and solutions are suggested. HIDDEN SLIDE For a deep dive into Customer Service (discussion with VP, Directors, Managers), you can drop the Service BDM Deck in here for more content Leverage the slides that are most relevant to your audience Fast, Effective Marketing Management Intuitive segmentation tools drive superior target selection Workflow-driven processes increasereach and relevancy Seamless tracking of cross-channel communications saves time and money Drive Fast and Effective Marketing A new campaign is budgeted, approved,targeted, and executed across multiple channels Campaign responsesare captured;ROI is trackedand reported continuously HIDDEN SLIDE For a deep dive into Marketing (discussion with VP, Directors, Managers), you can drop the Marketing Automation BDM Deck in here Leverage the slides that are most relevant to your audience The Power of Choice for Software + Service Choose how you USE IT - Outlook, browser, mobile Choose how you GET IT - Software or service Choose how you BUY IT - Own it or rent it CHANGE it any time as your business needs change Why Choose Microsoft Dynamics CRM? ““Buyers also like Microsoft Dynamics CRM’susability and its quick time-to-valuecompared with traditional CRM applications.” - Forrester Research, February 2007 “If you know how to use any of Microsoft’s desktop tools, you know how to use Microsoft’s [Dynamics] CRM product.” - AMR Research, November 2007 DISCUSSION APPENDIX Microsoft Dynamics CRM for Small Business Microsoft Dynamics CRM delivers solutions for thousands of small businesses around the world Key requirements: Easy, intuitive user experience for Outlook and Internet Explorer Integrated marketing, sales, and service capabilities Ea