enterprisecontentmanagement.doc

Enterprise Content Management Breaking the Barriers to Broad User Adoption A Microsoft White Paper Published: July 2006 For the latest information, please see /office/products/ and /peopleready  Executive Summary 3 Overview of Enterprise Content Management Drivers and Challenges 4 Keys to Successful ECM 6 Maximize User Acceptance 6 Minimize the Burden on IT 6 Meet Diverse Organizational Needs 7 ECM from Microsoft 9 Overview 9 Key Components of the Microsoft ECM Offering 11 Document Management 13 Records Management 19 Web Content Management 24 Forms Management 28 Conclusion 29 Appendix: Microsoft’s ECM Partner Strategy 30 Executive Summary Enterprise Content Management (ECM) has become a strategic imperative for organizations experiencing tremendous growth in their volume of information, the need to differentiate themselves through the creation and protection of intellectual capital, and increased legislation requiring access to auditable records. This white paper is aimed at organizations that are considering implementing an ECM system, are in the process of implementing ECM systems, or are rethinking ECM practices as they refine their content management goals. This white paper examines the state of content chaos that exists in many organizations and provides a view of the major factors to consider in taming the chaos, such as legislative requirements and information management goals that must drive the development of ECM solutions. This paper also reviews the challenges that many organizations face in making information quickly and easily available to users at all levels and in preserving that information for audit and compliance purposes. These challenges are explored both from a technology perspective as well as from a user-adoption perspective. Also considered is the overall importance of implementing an integrated solution that meets specific needs in all the major ECM areas—records management, document management, Web content management, and fo