servicedescriptionforfile,print,anddocumentmanagement.docVIP

Service Description for File, Print, and Document Management Example Department of Public Safety Prepared by: [Enter] Version: [Enter] Date Prepared: [Enter] Table of Contents Service Name 1 Service Description 1 Service Provisioning 1 Provisioner 1 Current Status and Future Plans 1 Governance 1 Service Scope / Customers 1 Service Features and Functionality 2 Continuity Plan 2 Criticality 2 Service Resumption / Disaster Recovery 2 Service Level Commitments 2 Service Consumer Requirements / Prerequisites 2 Cost / Funding Model 3 Technology 3 Core Competency Evaluation 3 Efficiency Analysis 3 Service Name File, Print, and Document Management – The Information Technology Office provides the Department of Public Safety employees with the Active Directory structure for file, print, and document management. Service Description The department utilizes Windows servers along with active directory for document storage and management. These servers provide a centralized file management service, allowing users a variety of methods for managing files for their daily work, their projects; or saving and retrieving files on folders that are secure, scanned, indexed, and backed up. Service Provisioning This section contains provisioning information for the service: Example Department of Public Safety – Information Technology Office Administration Building Fourth and Main, Room 210 Anytown, USA Currently providing services Provisioner This service is provided by the LAN Support Section of the Application Services Bureau. Phone: 999-555-1234 or visit the Department intranet to submit new user requests, etc. Current Status and Future Plans Current status of the service: PRODUCTION Current version (from CMDB, if using) or date of release: Windows Server 2003 R2 Future release plans: An upgrade to Windows Server 2008 is being planned Governance What is the governance, strategy, and oversight model for the service? Agency management Does the p