保洁PG外包策略【22页】.pptVIP

Managing Strategic Relationships Key Governance Processes Procter Gamble William Metz What We’ll Cover PG’s Sourcing Story PG’s Sourcing Story Shared Services Model Service Integration Governance Defined Governance Mission Key Governance Roles SMEs Key Governance Processes Common ProcessesAcross Suppliers Service Request Management Performance Management SLAs Project Management Project Management Processes Governance Tools Challenges * 2004 China Outsourcing Summit September 15-16 Beijing, China $44 billion consumer goods corporation Nearly 100,000 employees worldwide 28 on the Fortune 500 list Markets more than 300 brands to more then 5 billion consumers in over 160 countries Made up of Global Business Units (product categories), Market Development Organizations (geographical units), and Global Business Services (a shared services organization) Current role: Section Manager Global Business Services - PMO Previous experience: Project Manager for recent Application Development Maintenance outsourcing effort Section Manager IT Strategic Sourcing Section Manager Technology Solutions Consulting Application Data Technologies Architect with responsibility for application development technologies Founder of PG’s Jedi competency development program  Contact Information: metz.wp@ PG’s Sourcing Story Key Governance Processes Governance Challenges Created Global Business Services (GBS) Organization 8500 employees, more then 40 products and services. Organized in service bundles which include: Central IT, Workplace Services, IT Business Solutions (Supply Chain), Accounting Financial Reporting, Employee Services, Purchasing Services and Business Information Services. Established global data centers in Cincinnati, Brussels, and Singapore and shared service centers in Manila, Costa Rica, and Newcastle. Established low cost ADM centers in Warsaw and Torontoand began setting up low cost offshore IT services with third party suppliers (e.g. ABAP Factory, Notes