Coaching(for_potential_ME).pptVIP

活动 1 数字游戏 Coaching for Results: TM Training * Draft - confidential subject to legal review * 辅导时刻是发生的，或你为了能够观察行为并给出反馈而制造的，与发展有关的机会。 BOLD: 是强化良好表现及良好行为的机会/ 代表了一个能通过培训和辅导教授给他人的“最佳实践” 通过讨论，你们展示了你们每天拥有而且可以提供很多实践机会。 Coaching for Results: TM Training * Draft - confidential subject to legal review * 反馈是向一名油站员工提供关于其行为对同事/顾客，工作活动或任务，以及油站所带来的影响的准确信息的过程。有效反馈能够激励油站员工再接再厉，或能有助于改正表现，从而让油站员工以让人接受的方式完成任务。 Coaching for Results: TM Training * Draft - confidential subject to legal review * 描述行为，而不是判断或评估．如你很不守纪律，而是你最近一周内经常迟到，下班也比以前早了． 关注可控行为：你今天与顾客发生了意见不和而导致了一些争执，让我们来看看如何改变？而不是你怎么与客户说话，不知道这样会影响我们的生意吗？ 思考用词要积极：今天是你要第一次给顾客加油，在加油前，让我们来看一下如何是正确的做法．而不是我担心你掌握的不够，来我教你，你跟我做． 考虑需求：我知道你想卖更多的彩票，你可以更多的去尝试．而不是你为什么老是要别人教呢？　　 Coaching for Results: TM Training * Draft - confidential subject to legal review * Coaching for Results: TM Training * Draft - confidential subject to legal review * There is a desire to apply a consistent high level coaching model across EP. As Coaching for Performance has already been widely rolled out we have taken that as our starting point. This draft indicates that there are already a range of tools, techniques (shown in blue) and activities associated with the different elements of the model. We propose to develop this in order to allow coaches to “pick and mix” the appropriate items which they may need for a coaching intervention. Coaching for Results: TM Training * Draft - confidential subject to legal review * There is a desire to apply a consistent high level coaching model across EP. As Coaching for Performance has already been widely rolled out we have taken that as our starting point. This draft indicates that there are already a range of tools, techniques (shown in blue) and activities associated with the different elements of the model. We propose to develop this in order to allow coaches to “pick and mix” the appropriate items which they may need for a coaching intervention. Coaching Makes the Difference: TM Training * 辅导员和被辅导员具有非常相似或是互补的特质. 有些是天生的特质,有些是不断