旅游医疗与酒店服务管理规范TourismAccommodationsandHospitalityServices.pptVIP

Travel Industry Linkages Marketing Partnerships Various Award Programs Frequent flyer, frequent stay, AAA Hospitality-Related Industry Organizations AHLA (American Hotel and Lodging Association) European Motel Federation in Holland International Hotel associations in Paris International Association of Hotel and Restaurant Associations in Zurich. * international Accommodations and Hospitality Services Chapter Objectives Understanding the hospitality industry and its role within the tourism and travel industry Appreciate the historic development of the accommodations industry and related hospitality services Understand the structure of the accommodations industry Understanding the various forms of managerial systems used in the accommodations industry Gaining an international perspective of the hospitality industry General Information Hospitality is the term generally associated with hotels and restaurants. Hospitality is derived from HOSPICE meaning “house of rest for travelers”. Accommodation industry A wide array of lodging facilities from luxurious resorts to modest bed and breakfast establishments. Food and beverage industry Food service is offered at a variety of facilities including transportation terminals, airplanes, trains, ships, and attractions. Historical Developments From antiquity to the Middle Ages The history of hotels is intimately connected to that of civilizations. The Greeks developed thermal baths in villages designed for rest and recuperation Later, the Romans built mansions to provide accommodation for travelers on government business. Later, caravanserais appeared, providing a resting place for caravans along Middle Eastern routes In the Middle Ages, monasteries and abbeys were the first establishments to offer refuge to travelers Inns gradually appeared in most of Europe. Historical Developments The start of the hotel industry In France, at the beginning of the 15th. century, the law required that hotels keep a register.