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ITILv3andAchìevìngExcellenceìnServìceManagement[Accenture,2007—02—21].ppt

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ITILv3andAchìevìngExcellenceìnServìceManagement[Accenture,2007—02—21]

* * Copyright ? 2007 Accenture. All Rights Reserved. ITTO Global Leadership Meeting 21-FEB-2007 ITIL version 3 and Achieving Excellence in Service Management Damian Harris Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Copyright ? 2007 Accenture. All Rights Reserved. Why does Accenture need to be aware of ITIL v3? The worlds’ most widely adopted ‘IT Reference Guide’ is changing and Accenture is heavily involved in the changes: ITIL v2 Publication Framework ITIL v3 Service Lifecycle This image for ITIL v3 was created by Ryan Thomas, Infrastructure Consulting (DCTO), and has become ‘the face’ of the new ITIL Service Lifecycle. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Why does Accenture need to be aware of ITIL v3? Michael Nieves, Infrastructure Consulting (DCTO), is co-authoring the new Service Strategy volume with a Project Scientist at Carnegie Mellon University. Of the 5 new publications, the Service Strategy volume is the most relevant to the CIO: ITIL is owned by the UK Governments’ Office of Government Commerce (OGC) and our UKI Clients will expect us to have a point of view. Copyright ? 2007 Accenture. All Rights Reserved. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. How could ITIL v3 align to a typical IT Operating Model? SS SD ST SO CSI BUSINESS OPERATIONS SERVICE PLANNING SUPPLIER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT SERVICE DEVELOPMENT SERVICE DELIVERY SERVICE INTRODUCTION Run the Service Change the Service Copyright ? 2007 Accenture. All Rights Reserved. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. What is the Service Strategy volume about? The new Service Strategy volume deals with ‘C-Level’ Business concepts, such as: Defining Services; D