英语导游细则服务知识点.doc

英语导游规范服务知识 1．what?are?the?main?points?that?the?local?guide?must?try?to?make?certain?when?reading?the?tour?plan?of?the?group?in?order?that?he?would?not?miss?meeting?the?group?when?it?arrives?or?would?not?wait?hopefully?for?the?group?to?turn?up?when?actually?it?is?not?coming?on?the?scheduled?flight?or?train?? （1）The?name?and?telephone?number?of?the?tour?operator?of?the?domestic?tour?organizer?travel?service.?（2）The?number?of?people?in?the?group?and?the?name?,sex?and?occupation?of?the?tourists.?（3）The?arrival?time?and?place?of?the?plane?or?train?that?the?group?is?going?to?take.? （4）For?an?inbound?tourist?group?,he?must?also?know?the?name?of?the?overseas?tour?organizer?travel?service，the?foreign?language?name?or?code?of?the?group?,the?name?of?the?tour?escort?,the?language?,nationality?and?religious?belief?of?the?tourists?and?the?entry?and?exit?cities?of?the?group.??? 2．What?are?the?main?points?that?the?local?guide?of?an?inbound?tourist?group?must?get?to?know?about?the?transport?tickets?for?the?group???? (1)Have?the?groups?transport?ticket?for?the?next?destination?been?booked?according?to?schedule?or?have?they?been?changed??And?has?the?changed?booking?been?confirmed???(2)Are?there?any?return?tickets?for?the?group??? (3)Do?the?tourists?hold?international?air-tickets?for?domestic?flight??? (4)Are?the?groups?tickets,?i.e.?transport?tickets?for?leaving?the?country,?confirmed?Ok?or?do?they?still?remain?open???? 3．In?what?ways?must?the?local?guide?make?preparations?for?conducting?a?group?in?respect?to?language?and?knowledge???? (1)Before?the?group?arrives,?the?local?guide?must?familiarize?himself?with?the?explanatory?materials?on?the?places?that?the?group?is?going?to?visit.?For?an?English?way?of?expressing?himself.? (2)For?a?tourist?group?that?is?composed?of?people?in?a?special?trade,?the?local?guide?must?try?to?acquaint?himself?with?the?knowledge?and?technician?terms?off?their?specialty.? (3)In?addition，the?local?guide?must?be?well?prepared?for?questions?about?hot?talks?of?th