An objective analysis of medical disputes and Reflection.docVIP

 PAGE \* MERGEFORMAT 11 An objective analysis of medical disputes and Reflection Abstract: The Hospital as a life-saving place, is a special service industries have been recognized. The patients receiving services, and other service industries, complaints and disputes can not be avoided entirely. As the growing awareness of the patient’s rights protection, dispute the rate has been rising. In our hospital from October 2006 to the ~ in October 2008, three years of the recent medical disputes, conducting an objective analysis and reflection, to identify problems in medical activities, aimed at improving our work. A Statistical Three years, our hospital handled a total of 38 different kinds of medical disputes, including: service issues 11 onwards, accounting for 28.9%; technical issue 8 onwards, accounting for 21%; cost (price) issue 6 onwards, accounting for 15.7%; health insurance from question 5 , accounting for 13.1%; error fault 5 onwards, accounting for 13.1%; other questions 3 onwards, accounting for 7.8%. 2 According to the structure and characteristics of the dispute an objective analysis and reflection Objectively speaking, most of the reasons for disputes, and medical institutions and medical personnel throughout the treatment activities, not entirely to the law and litigation in the duty of care (to know) related to the duty of care is the most basic obligation of the medical staff [1 ]. When a patient (or family) felt in the treatment process, not coupled with the desire to achieve the desired deviation or the physician’s commitment to service by the cold reception, human dignity is not respected, it reflects the medical institutions and medical staff discontent disputes [2]. I believe that: ‘the patient is always right’ this and ‘customer is always right’ from the same nature, and should be the physician’s motto. 2.1 The service issues ‘service’ the term was first used in commercial or consumer, is now widely used in medical treatment, the for