高考英语基础复习 Unit 13 People活页提升 北师大版必修5.docVIP

必修五　Unit 13　People .完形填空 __1__ a landscape design company to plant grass and flowers and put in a stone walkway in our backyard.After they did the work，my wife looked over the __2__ and realized they had charged us a lot of money for plants that were __3__ planted.When we brought the __4__ up to the owners of the company，the first thing they did was refuse to __5__ it.They said they were innocent. When we asked them，they said they werent __6__ since my wife and I could have removed the plants.In fact，they were trying to put the __7__ on their customer. When we __8__ them through the backyard and it was clear there was no way we could have moved away the plants(it would have been a lot of plants and clearly noticeable)，they then __9__ to pay us back only 75% of what they owed us.We thought it was __10__ but decided to accept it. But wait.Theres more.A few months later，the stone walkway they put in __11__．When I asked the company to __12__ it__13__ a month later they still hadnt done it.More cracks(裂缝)showed up and things got worse. __14____15__ Ive ever had.It made me shake my head，get frustrated and __16__ how someone could do business like this and survive.One person who feels cheated by a company can __17__ millions of people through Facebook.Twitter and online review sites，which will have a negative __18__ on its brand.A company can no longer __19__ its customers.They cant treat them __20__ and expect to thrive(兴旺)． 【语篇解读】 作者遭遇了一次糟糕的客户服务经历。 C．begged D．hired 答案　D　[根据后文提到的纠纷可知作者和妻子雇用了一家公司。 2．A.plan B．bill C．condition D．material 答案　B　[根据句中charged us a lot of money可知这里指账单。] C．never D．often 答案　C　[根据第二段中my wife and I could have removed the plants可知作者的妻子发现有些植物没有种植却被收了钱。] C．reply D．result 答案　A　[作者和妻子向公司经营者提出这个问题。] C．share D．balance 答案　B　[They said they were innocent可知他们拒绝承认问题。] C．responsible D．curious 答案　C　[根据句中my wife and I could have removed the plants可知他们认为自己没有责任。] A.blame B．credit C．cost D．attitude 答案　A　[根据下文there was no way we could have m