业务流程重组基础[Basis of BPR].pptVIP

Business Process Re-engineering Basis of BPR What is BPR What the term BPR means? Where it has come from? What distinguishes it from other manage-ment philosophies? Why it has captured the imagination of so many managers? How the traditional organization works A triangle is used to represent an organization - the majority of people work lower down the organization and the management hierarchy extends all the way to the pinnacle. The organization is made up of a number of sub-organization in the form of groups of specialists known as functions, each of which has its own management hierarchy. Functional Hierarchy Management focus has traditionally been on the functional hierarchy. Functional Hierarchy There are many different departments and people are recruited into one functional department; Each department is responsible for undertaken one part of the whole tasks; This chain of linked department allows for specialization; This model is so widely established that it is rarely questioned. The Strengths fewer specialist may service the needs of a number of areas; taking the latest thinking in particular areas into the organization; developing careers which enhance specialist excellence in a particular field, such as Marketing, Production, IT or Human Resources; The Weaknesses The focus of the organization can be the ‘boss’ not the customer; No one has the control over the ‘horizontal’ process and co-ordination is weak; No single point of contact; Unproductive work exists because of functional boundaries which result in many tasks being done simply to satisfy the internal demands of the it’s own organization. Get rid of unnecessary steps When adopt a process approach you may find: Many of the steps in your work have nothing to do with delivering the required outcomes; It is difficult to identify why some steps exist at all; Often it is for no better reason than because they always have; Getting rid of all these unnecessary steps means quicker cu