组织行为学 罗宾斯 12版本 第8章.ppt

Emotions—Why Emotions Were Ignored in OB Emotions are critical factor in employee behavior. The “myth of rationality” Emotions of any kind are disruptive to organizations. Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency. What Are Emotions? Aspects of Emotions Biology of Emotions Originate in brain’s limbic system Intensity of Emotions Personality Job requirements Frequency and Duration of Emotions How often emotions are exhibited How long emotions are displayed Functions of Emotions Critical for rational thinking Motivate people  Sources of Emotions and Moods Personality Day and Time of the Week NOT Weather Stress Social Activities Sleep Exercise Age Gender Gender and Emotions Women Can show greater emotional expression Experience emotions more intensely Display emotions more frequently Are more comfortable in expressing emotions Are better at reading others’ emotions Men Believe that displaying emotions is inconsistent with the male image Are innately less able to read and to identify with others’ emotions Have less need to seek social approval by showing positive emotions External Constraints on Emotions Emotional Labor Felt vs. Displayed Emotions Affective Events Theory (AET) Work events trigger positive and negative emotional reactions Personality and mood determine the intensity of the emotional response. Emotions can influence a broad range of work performance and job satisfaction variables. Implications of the theory ACT Individual response reflects emotions and mood cycles. Current and past emotions affect job satisfaction. Emotional fluctuations create variations in job satisfaction and performance. Both negative and positive emotions can distract workers and reduce job performance. Affective Events Theory (AET) Emotional Intelligence Self-awareness = Know how you feel Self-management = Manage your emotions and impulses Self-motivation = Can motivate yourself