战略外包管理_期末考试复习大纲探析.ppt

* * * * * * * * * * Definitions for the terminologies: Avoidance: Conflict avoidance is a method of dealing with conflict, which attempts to avoid directly confronting the issue at hand. Methods of doing this can include changing the subject, putting off a discussion until later, or simply not bringing up the subject of contention. (source: /wiki/Conflict_avoidance) Capitulation: A conditional surrender or yielding of rights by a party engaged in a conflict. Capitulation is usually in the form of an official document. (source: /pdf/glossaryv2.pdf) Suppression: a conscious process of pulling thoughts into the unconscious, and preventing painful or dangerous thoughts from entering consciousness (source: /entry/Defense_mechanism#Repression.2FSuppression) Accommodation: Accommodation involves giving in to the others wishes or smoothing the choppy waves of a conflict. Accommodation sacrifices ones own goals for the sake of the other person. (source: /encyclopedia/conflict/Dvariables9_style.htm) Escalation: An increase in quantity, intensity, or scope of violent exchanges among parties. Commonly referred to as a ‘downward spiral’, escalation typically occurs in cycles of attack or counterattack. (source: /pdf/glossaryv2.pdf) Confrontation: When we must deliver information or ask for something from a person we fear does not want the information or does not want to give what we are asking for. It usually involves telling your truth to someone that does not necessarily want to hear it. It is one way to help resolve conflict. Not all communication is confrontation. (source: /~karagozo/conflict.htm) * * * * Definitions for the common strategies: Good Cop/Bad Cop: This is usually a team strategy in which one person plays the “bad cop” role and the other person the “good cop”. The bad cop usually initiates the negotiation with tactics to intentionally frighten and bully. The good cop then comes to the rescue and offers the other side an escape from this abuse. This scena