6 sima 六西格玛教程1407.pptVIP

* * Questions: Examples: Key Points: Process Map expands on the work done in a flow chart, but we want to keep the symbols simple Transitions: Before: After: * Questions: Examples: Key Points: Process Map expands on the work done in a flow chart, but we want to keep the symbols simple Transitions: Before: After: * Questions: Which type of process map are you most likely to use? Examples: Key Points: Linear – straight line very little function mostly sequential Cross Functional – both functional and sequential Birds Eye - boundary Transitions: Before: After: * Define critical success factors here. Questions: Where do critical success factors come from? What are CSF’s from your customer? Examples: Key Points: This is a specific process example Transitions: Before: After: * Instructor should describe critical success factors. Questions: How would you rate the relationship between your customers requirements (CSFs) and your output measures? Examples: Gas mileage as CSF – output measures, average speed, octane rating, tire pressure How would these measures relate to increasing gas mileage Key Points: Looking for the relationship between output measures and CSFs. We want the minimum number of measures possible Transitions: Before: After: * Questions: Examples: Key Points: Transitions Before: After 6 Sigma BPI簡介 * BPI Model Define Measure Improve Analyze Control Report BPI Model * What is BPI? A structured methodology to understand and improve processes A set of tools and applications that drive the customer experience and key business metrics Produces financially validated cost savings Derived from Six Sigma systems Dell World Wide since early 1999 * BPI compared to Six Sigma BPI Dell specific DMAICReport Part-time Black Belts No BB certification exam No recertification Separate GB and BB training 3 weeks of training Green Belt JMP/Statistics Black Belt Six Sigma Recognized World Wide DMAIC and DMADV Full-time Black Belts BB certification exa