国内外CRM品牌最新排行(国外英语资料).docVIP

国内外CRM品牌最新排行(国外英语资料) CRM brand at home and abroad the latest ranking CRM (Customer Relationship Management), that is, customer relationship management, usually refers to the use of computer automation analysis of sales, marketing, customer service and application support processes such as software systems. Customer centric is becoming the core of more and more enterprise management, which makes CRM become one of the most widely used management software. According to statistics, the successful implementation of CRM can bring enterprises 6% annual market share growth, improve the basic service charge of 9%~10%, and exceed the service level of enterprises 2 times the pace of development. Since the CRM entered China in 1999, almost all industries have been successfully applied. Only a proven CRM system is stable enough to be trusted by a mature and stable CRM system. Therefore, enterprises should choose flexibly according to their own stages of development and actual business requirements. The following are the ten most popular CRM brands and product introductions. 1, Oracle (oracle bone inscriptions) Oracle CRM Company introduction: Oracle, the worlds leading information management software developer, is well known for its complex relational database products. In the field of ERP, Oracle is SAPs biggest competitor, ERP is the second largest manufacturer in the world at present, Oracle is now used in software field, and even in some spare no effort to catch up, and have to catch up with the old rivals. Oracles acquisition of Sun in 09 years has shocked the IT community, which marks Oracles outreach from software to hardware, challenging IBM and HP. Product brief: Oracle CRM series of products including sales, marketing, customer service and interaction center, e-commerce and other five modules, the customer perspective give businesses a full range of 360 degrees, to assist enterprises to establish customer centered enterprise culture. It is said that the CRM software pr