顾客的分类及应对方法(国外英语资料).docVIP

顾客的分类及应对方法(国外英语资料) What is the customer classification and coping methods? What is the classification of customers and the way to deal with a shopping mall, if there is no price customers, what can you see? A deserted house, desolate, there is a Matthew effect in shopping malls. The more bustling shopping malls, the more we are willing to enter, so the price of the customer The stream never stops flowing. are of great benefit to the mall. Avoid: when customers return empty handed, Daogouyuan could not help but frown, whisper, whisper or attitude by the kind to cold. Should: A, when the customers, can not be hasty to say hello, when customers stop, pick up or attention, the first observation of his face attitude, then softly say please look casually, may I help you?. B, when a description of the product for the customer most want to know, want to hear the commodity characteristics of the largest examples, or more enthusiastic also cannot bring the enthusiasm of customers. 2, customers traveling together The customer is not to walk alone, shopping is often go hand in hand, this kind of customer reception trick: try to make the customer shopping companion on their side, formed the united front that, if customers shilly-shally, then the salesperson can say: this young lady (too, sir), your friend they seem to be unable to decide, I wonder if you have no idea what, in my opinion, this kind of commodity...... Guide for peer to customer feedback, make him feel respected, natural feel relaxed and ready to help sales talk, some customers in the company of two minds, persuasion will make the purchase decision. 3, customers like gifts Cheap, everyone wants to pay, unexpected money, everyone wants what is the classification of customers and coping methods, if you buy the same goods, but also get additional gifts, that is the customer pleased to see. In the price of quality is exactly the same, anyone will choose to have the side of the gift, but everyone has self-esteem, in th