-网络通信公司客服管理系统的设计与实现本科学位论文.docVIP

摘 要 采用Java语言、B/S模式和ORACLE数据库开发。系统报表统计管理信息配置管理系统设置管理安装管理报修管理续费管理投拆管理工单查询管理等文对客服管理系统的课题背景需求分析系统UML建模数据库设计以及系统实现进行了详细阐述。 关键词：客服管理；B/S模式；ORACLE；ava Abstract The Customer Service Management System for Network Communications Company is developed by Java language, B/S mode and ORACLE database management. The main function of the system is divided into the background system management and the foreground system management. The administrator is responsible for report management, configuration management, system settings by using the background management system. Ordinary staff is responsible for insta