TheQualityImprovementModel分析.pptVIP

TheQualityImprovementModel Unstable Process Potential Special Causes Lack of standardization Lack of consistent process conditions Uncontrolled process variables Unknown process variables Fluctuating business environment Equipment malfunctions Unstable measurement process Changes in process inputs The Improvement Process Study the Symptoms Theorize Causes Establish True Causes Special Cause Action Plan(S.C.A.P.) A planned sequence of activities for investigating and taking action on a problem which has been detected. Provides a prioritized listing of potential special causes. The S.C.A.P. should be updated whenever necessary. Investigative Action Systematic “detective” work to determine the root source of the special cause. The investigative actions should be directed toward determining: Compensating Action Documentation Corrective Action Preventive Action Statistical Process Control Quiz! Take 5 minutes to fill in the results and what action should be taken. Be prepared to discuss results. FMEA Form - Initial Assessment FMEA Form - Long Term History FMEA Methodology Two major approaches: Starting with Cause Effect Matrix Starting with FMEA directly from the Process Map We will explain the approach using the CE matrix, though both approaches are very similar Spreadsheet tools have been prepared to assist you in the preparation of the FMEA FMEA Methodology - Starting with CE Matrix Advantage: The Cause Effect Matrix assists the team in defining the important issues that the FMEA should address by helping to prioritize important customer requirements Process inputs that could potentially impact these requirements Prioritizing the Key Process Inputs according to their impact on the Output variables (We want to focus on Inputs that highly impact a large number of Outputs first The CE Matrix also provides quantitative output that can be used in the determination of the specific severity ratings for the next stage of the FMEA process FMEA - Step b