房产客户关系管理系统.doc.doc

06：房产客户关系管理系统 【项目背景】 放眼看去，一方面，很多企业在信息化方面已经做了大量工作，收到了很好的经济效益。另一方面，一个普遍的现象是，在很多企业，销售、营销和服务部门的信息化程度越来越不能适应业务发展的需要，越来越多的企业要求提高销售、营销和服务的日常业务的自动化和科学化。这是客户关系管理应运而生的需求基础。 而房产客户关系管理系统主要用来帮助房地产企业进行客户服务管理以及客户关系维护和相关的客户推广市场营销等。 【】 基本设置 该部分包含三个功能，各个功能间关系如下图 市场营销 该部分包含三个功能，各个功能间的关系如下图 客户管理 该部分包含四个功能，各个功能间的关系如下图 员工管理 该部分包含三个功能，各个功能间的关系如下图 个人管理 该包含二个功能，各个功能间的关系如下图 系统管理 该部分包含二个功能，各个功能间的关系如下图 帮助文档 该部分主要用来实现帮助用户更好的使用该系统。主要包好三大功能，各个功能间的关系如下图 【】 manufacturers of technical documents on the quality requirements applicable to this project. Construction quality inspection and evaluation standards issued by the national power company of the electric power construction standard for quality inspection and assessment of the 11 articles assessment inspection standards as well as other relevant regulations issued by the Ministry of electric power, the State power company executive. Does not verify in the specification within the evaluation criteria, implementation design, manufacturer or ... Or issue a new national standards and regulations, bidders shall comply with new norms and standards. If there are conflicts or is inconsistent, whichever is the higher standards. 3.3 3.3.1 project of responsibility, authority and communication organization and project managers, at all levels of responsibility and authority see section II of chapter III of the present tender site management organization and part of workforce planning. 3.3.2 according ISO 9001, GB/T 50430 and company quality distribution of the quality manual, combining the departments of projects, project quality function distribution allocation table on the following page of the projects quality functions shown below. 3.3.3 project with each Department interface, interface between the internal departments of the project by project managers at all levels and the quality regulations of the responsibilities and authorities of the Department. Customer requirements and hope: project management; Quality planning, management program: the projects q